What is your guarantee?
Company will honor returns to its Returns Center for up to 15 days from the original shipment date during which time customer can return a gift for any reason. We do not allow returns on bulk orders---if you have a concerns about the quality of a product, please order a sample prior to placing your bulk order.
Are there any restocking fees?
No. We do not charge you to restock your gift. If you have a legitimate reason for returning a gift, we do not want to penalize you.
How do I handle a return for full credit?
All returns must be sent to "Returns Center, 15700 W. 6th Avenue, Golden, Colorado 80401" at the customer's expense. Return the unused portion of the product with the original packing slip in the original package.
How long does it take to receive a Return credit?
A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card or PayPal Account used for the original purchase.
When might I be charged for a Return?
For Returns caused by delivery attempts to bad addresses, that are refused by the recipient or that are undeliverable for any reason other than errors clearly attributed to Company, there will be a $20.00 minimum charge per order deducted from the refund credit to be issued to Merchant.
What about damaged products?
"Damaged Goods Claim" should be filed with the shipping company.
What are your shipping fees?
All Fresh Roses are shipped overnite and charged $ 19.95
All other Fresh Flowers are shipped overnite from the growers and charged $39.95
Fresh Flowers 4 You will make every attempt to ship every product on time directly to the address specified. Occasionally, this may not be possible. Please read our policy below about how we handle exceptions.
What is your shipping cut-off time?
If your order is placed before 2:00 pm EST on a Business Day (Monday through Friday, excluding holidays) we ship the same day 99.9% of the time.
Can I select my shipping date?
Yes. At the time you place your order you may select a shipping date as much as 30 days in the future.
Can you guarantee my shipment will reach it's recipient at a specific date?
No delivery date is guaranteed unless Next Day or 2nd Day shipment method is chosen and paid for by Merchant. However, Company will use its best efforts to deliver on or near the 'Expected Delivery Date' as shown on the website at the time of order for all shipping methods.
My shipment did not arrive on time, can you give me a credit?
Yes. In the event Company fails to ship a product on time and it fails to arrive on time, a $10.00 Courtesy Shipping Credit shall be issued to the customers credit card or PayPal account used to pay for the initial shipment. This does not apply to bulk orders which takes much more time and resources to create and ship.
What are your shipping rates?
We charge the rates below for all shipments on the Fresh Flowers 4 You website.
Dimensional Weight
Used for All Shipments
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FreightSaver
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XpressSaver
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Second Day
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Next Day
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1-5lbs $7.95
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1-5lbs $12.95
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1-5lbs $14.95
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1-5lbs $29.95
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6 and up $9.95
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6 and up 16.95
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6-7lbs $29.95
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6-7lbs $49.95
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8-10lbs $39.95
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8-10lbs $59.95
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11-14lbs $49.95
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11-14lbs $69.95
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15lbs + $59.95
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15lbs + $79.95
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For all Shipments UPS, FEDEX and DHL use a calculation called Dimensional Weight, which is calculated by a formula that uses the actual package weight and the dimensions (size) of the box. So, as in the example of the 8lb pound box, the cost to ship can vary widely depending on the size of the box.
The good news----85% of all shipments are sent via FreightSaver which is very inexpensive.
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